Refund policy

Returns, Cancellations and Custom Products

Last updated: September 21, 2026

Because most Facility Signs Pro products are manufactured or personalized for a specific customer, custom products are subject to different return and cancellation conditions than standard accessories.

Custom Products

Custom products include, but are not limited to:

Signs containing customer-selected wording
Signs made with a customer’s logo or artwork
Custom safety, pipeline, well and lease signs
Custom riders and decals
Products made in a selected size, color, material or orientation
Products manufactured with customer-selected mounting holes
Any product made from an approved customer proof

Custom products become final sale after the proof is approved and production begins. They cannot normally be returned, exchanged or refunded because they cannot be resold.

Cancellations

A custom order may be canceled for a full refund before proof approval and before production begins.

After a proof has been approved or production has begun, the order cannot ordinarily be canceled. If production has not been completed, Facility Signs Pro may choose to approve a partial refund based on the material, artwork and production costs already incurred. Approval is not guaranteed.

Customer-Approved Information

Customers are responsible for reviewing all proof details before approval, including:

Spelling and punctuation
Names, numbers and telephone numbers
Legal descriptions and location information
Sign size and orientation
Material and mounting selections
Colors, logos and artwork
Quantity
Overall layout and content

Facility Signs Pro is not responsible for an error that appeared on an approved proof or resulted from information supplied or approved by the customer.

Facility Signs Pro Errors

If the completed product does not reasonably match the approved proof or contains an error introduced by Facility Signs Pro, notify us within seven calendar days of delivery.

After reviewing the order and supporting photographs, we will correct the error through an appropriate replacement, repair or refund. We may require the original product to be returned or made unavailable for use.

Do not discard a defective or incorrect product until we provide instructions.

Shipping Damage

Shipping damage must be reported within seven calendar days of delivery. Please retain the product, shipping box and packaging and provide photographs. Shipping-damage claims are also governed by our Shipping Policy.

Color and Material Variations

Colors displayed on phones, monitors and printed proofs are approximate. Screen settings, lighting, material finish, printing processes and manufacturing tolerances can cause reasonable variations.

A reasonable color or material variation is not considered a defect. If exact color matching is critical, contact us before approving the proof.

Non-Custom Accessories

Unused, non-custom accessories may be returned within 30 calendar days of delivery if they are:

Unused and uninstalled
In their original condition
Returned with the original packaging when practical
Approved for return before shipment

The customer is responsible for return shipping unless the product was incorrect, damaged or defective when delivered. Original shipping charges are not refundable.

Frames, posts and other oversized items may be expensive to return. Contact us for return authorization and instructions before sending anything.

Unauthorized Returns

Do not ship a return without first contacting Facility Signs Pro. Unauthorized returns may be refused or may not be eligible for a refund.

Refund Processing

Approved refunds are issued to the original payment method. Banks and card providers may require additional time to post the refund after it has been processed.

Contact

Facility Signs Pro
Caney, Kansas, United States
Phone: 620-879-2358
Email: Thorntongraphics@yahoo.com