Shipping Policy

Last updated: September 21, 2026

Facility Signs Pro manufactures custom signs and related products in Caney, Kansas. This Shipping Policy explains our production, shipping and delivery practices.

Where We Ship

We ship to eligible addresses within the United States. Available destinations and shipping methods are shown during checkout. If checkout does not provide a shipping option for your address, please contact us before ordering.

Custom-Product Production

Most Facility Signs Pro products are manufactured or personalized for each customer.

When an order requires a proof, production does not begin until the customer approves the proof in writing. Production time begins on the first business day after proof approval—not on the original order date.

Estimated production times may vary based on:

• Product type and quantity
• Artwork or logo quality
• Number of requested proof revisions
• Material availability
• Large or unusually complex orders
• Seasonal demand or production interruptions

Any production estimate is an estimate rather than a guaranteed completion date unless Facility Signs Pro agrees to a guaranteed deadline in writing.

Proof Delays

Customers are responsible for responding promptly to proof emails and requests for missing information. Delays in approving a proof, correcting artwork or supplying order information will delay production and shipment.

Please check spam or junk folders if you are expecting a proof and have not received one.

Shipping Charges

Shipping charges are calculated or displayed during checkout. Promotional or free-shipping offers apply only when the order satisfies the terms shown on the website or during checkout.

Frames, posts, oversized products and unusually large orders may require separate shipping charges or a freight quote. We will contact the customer before shipment if an additional charge requires approval.

Delivery Estimates

Carrier delivery estimates begin after the order has completed production and has been accepted by the carrier. Carrier estimates are not guaranteed by Facility Signs Pro.

Weather, holidays, service interruptions, incorrect addresses and other circumstances outside our control may delay delivery.

Tracking

When tracking is available, it will be sent to the email address provided with the order. Large orders may arrive in more than one package and may have multiple tracking numbers.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if an address needs to be corrected. We cannot guarantee an address can be changed after production or shipment begins.

If an order is returned because of an incorrect, incomplete or undeliverable address, the customer is responsible for any additional shipping charges required to resend the order.

Damaged, Missing or Incorrect Shipments

Inspect your order promptly after delivery.

Report visible damage, missing items or shipping-related problems within seven calendar days of delivery. Please include:

• Order number
• Description of the problem
• Photographs of the product
• Photographs of the shipping box and packaging
• Photograph of the shipping label, when available

Please retain the product and all packaging until the claim is resolved. Facility Signs Pro may require this documentation to submit a carrier claim or determine whether a replacement is appropriate.

If tracking shows that a package was delivered but it cannot be located, first check the delivery area, nearby entrances and anyone who might have accepted the package. Then contact the carrier and Facility Signs Pro so we can assist with the investigation.

Customer Deadlines

If an order is needed by a specific date, contact us before placing the order. A requested date entered in an order note is not a guaranteed delivery date unless Facility Signs Pro confirms that deadline in writing.

Contact

Facility Signs Pro
Caney, Kansas, United States
Phone: 620-879-2358
Email: Thorntongraphics@yahoo.com